Frequently Asked Questions

'COMPLETE THE GEAR' PROMOTION

  1. What is this Promotion about?
    This Promotion is a collaboration between SportSG and The Great Eastern Life Assurance Company Limited ("GE") with the aim to engage the public through a series of contests and programmes.
  2. When is the Promotion period?
    This Promotion is valid from 15 March 2021 (0000 hrs) till 31 August 2021 (2359 hrs) (inclusive of both dates) and is open to members of the public who:
    • Are Singaporean or Singapore PR; and
    • Age between 16 to 65 years old
  3. How can I find out more about this Promotion?
    Learn more about the Complete the Gear promotion via www.gagc.sg. For the full Promotion Terms & Conditions, please visit the link.

The #COMPLETETHEGEAR CIRCLE

  1. What is the #COMPLETETHEGEAR Circle?
    It is a community that brings together like-minded individuals who train, play, and live their active lifestyles with passions.
  2. Who is eligible to join the #COMPLETETHEGEAR Circle?
    This is open to all members of the public who:
    • Are Singaporean or Singapore PR; and
    • Age between 16 to 65 years old
  3. How can I join the #COMPLETETHEGEAR Circle?
    To become a Member, one can enrol via www.gagc.sg with a valid email address.
  4. Is it free to join the #COMPLETETHEGEAR Circle?
    Yes, members of the public can enrol free-of-charge at www.gagc.sg with a valid email address.
  5. What do I get when I join the #COMPLETETHEGEAR Circle?
    Members will receive exclusive partners’ discounts and access to training programmes and leisure events.

    Upon enrolment (from 1 April to 31 May 2021), each Member will receive a welcome email with a 30% discount e-voucher on full-priced items from Puma's Run/Train collections.
  6. How will I know what #COMPLETETHEGEAR Circle perks and discounts I can enjoy?
    Members will receive regular updates via email, with information about exclusive perks/discounts, and/or programmes.
  7. Can I opt out of the #COMPLETETHEGEAR Circle after I have signed up?
    Members may discontinue their membership at any time by writing in to admin@gagc.sg.
  8. Do I need to purchase the Active Care plan to become a Member?
    No, purchase of Active Care plan is not a prerequisite to become a Member.
  9. How will I receive the Puma vouchers upon sign up?
    Upon successful sign up via www.gagc.sg, you will receive a welcome email with a 30% discount e-voucher on full-priced items from Puma's Run/Train collections.
  10. Where can I use the Puma vouchers?
    Each Voucher is valid for single usage, and can only be redeemed at sg.puma.com, and on full-priced items from Puma's Run/Train collections.
  11. What is the validity period of the vouchers?
    All vouchers are valid from 1 April to 31 May 2021 and must be utilised on or before the stipulated date stated in the welcome email. Unredeemed vouchers will be deemed property of GE.
  12. What if I lose the vouchers?
    GE shall not be liable in any way to replace any lost, damaged, defaced or stolen vouchers.

The #COMPLETETHEGEAR TIKTOK HASHTAG CHALLENGE

  1. What is the #COMPLETETHEGEAR TikTok Hashtag Challenge about?
    The #COMPLETETHEGEAR TikTok Challenge is a contest where users are encouraged to participate in the creation of social media content in exchange for the chance of winning prizes through the TikTok social app.
  2. Am I eligible to participate?
    Members of the public can sign up at www.gagc.sg with a valid email address. Joining is free-of-charge and is open to members of the public who:
    • Are Singaporean or Singapore PR; and
    • Age between 16 to 65 years old
  3. How can I participate?
    • Create your own video using our soundtrack. Transform from super chill into your own version of active. Flex some active moves while you’re at it! Check out our official videos for inspiration.
    • Hashtag #COMPLETETHEGEAR to qualify!
    • Click 'Submit Now' to submit your entry to be eligible to win.
  4. When is the submission deadline?
    The contest runs from 16 to 22 March 2021. All submissions must be received by 2359hrs on 22 March 2021.
  5. How can I win?
    All participants must register at www.gagc.sg for their entries to be valid. All valid entries will be judged based on Creativity:
    • Originality (Uniqueness)
    • Overall Visual Appeal (Use of stickers and effects)
    • Performance Level (Movements to show the gear)
    • Syncing of movements with the music
  6. What will I stand to win?
    The top 5 entries will be chosen by Great Eastern Singapore and SportSG and winners will subsequently be ranked based on the most number of likes.
    Prizes
    1st - 1 Samsung Galaxy Watch Active2 Under Armour Edition (worth S$448)
    2nd – 1 pair of Jabra Elite 85t True Wireless Earbuds (worth S$348)
    3rd - 1 pair of Jabra Elite 75t True Wireless Earbuds (worth S$318)
    4th – S$100 Puma voucher
    5th – S$50 Puma voucher
  7. How will I know if I have won?
    The winner will be announced on 05 April 2021 at www.gagc.sg.
  8. Can I submit more than one (1) entry?
    No. Each Participant is allowed to submit only one TikTok video entry, with one valid email address.
Information correct as at 4 March 2021.